Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About this site
Is this the Strong Leather Company website?
No. This site is run by BrandedItems, Inc., a promotional products distributor in Tustin, California. Strong Leather Company makes the products in Gloucester, Massachusetts; we sell them to businesses and organizations, debossed or foil stamped with their logo, and manage the order from quote to delivery.
I need a police or fire badge case for my own badge, or a replacement for an old one. Can you help?
Only for department or company orders of a dozen or more. Strong Leather's duty and dress badge cases, cut for a specific badge, are sold to individual officers through public safety dealers and Strong Leather itself. Contact them with your badge make and model.
I am a promotional products distributor. Can I get net pricing or product data here?
No. We sell to end customers. Distributors should contact Strong Leather directly for net pricing, catalogs, product images and samples.
Can I buy a single wallet or portfolio?
No. We sell logo products in quantity to businesses, schools, agencies and nonprofits, and we do not sell single pieces, repairs or replacement parts. Each product page shows its minimum.
Minimums and pricing
What is the minimum order?
It depends on the product: many portfolios, binders and wallets start at 12 pieces, and small items like bookmarks, coasters and key tags at 25 or 50. The minimum is the first row of the price table on each product page. In addition, orders from new non-corporate customers have a $1,000 order minimum, or a $250 processing fee for smaller orders.
What does the listed price include?
Strong Leather prices include your logo debossed or foil stamped in one location. A one-time die charge for your logo is added to the first order, and a second imprint location adds a die and a charge per piece. Shipping is quoted separately.
Is there a setup charge when I reorder?
It follows Strong Leather's policy for the item and your existing die. Send the previous order or invoice number with your reorder, and your quote shows whether a repeat charge applies before you approve it.
Can each piece carry a different name?
On many items, yes. Strong Leather offers personalization with a full name or initials for an added charge per piece, listed on the product pages where it applies. Send the name list with the order.
Can the logo be printed in my brand colors?
Not on these products. Strong Leather decorates by debossing (pressing the logo into the leather, no color) or foil stamping in gold or silver. A blind deboss looks the most refined; foil gives contrast on dark leather.
Artwork, proofs and production
What artwork do you need?
A vector file (.ai, .eps, .svg or .pdf). The logo is made into a metal die, so very thin lines and tiny text may need to be simplified; our art team checks it and tells you before anything is made.
Do I see a proof before production?
Yes. Every order gets a free digital proof showing your logo on the product, and nothing is made until you approve it.
How long does production take?
Strong Leather lists 5 or 10 business days for most products after proof approval; each product page shows its time. Shipping from Gloucester, Massachusetts is added on top. If you have an event date, tell us when you ask for a quote.
Are the products made in the USA?
Many are. Strong Leather's domestic line is made in Gloucester, Massachusetts, and those products are marked Made in the USA and listed on the Made in USA leather page. Other styles are imported.
Payment and shipping
How can I pay?
By credit card, invoice, purchase order, check or wire. First orders are paid in advance; net terms are set per client.
Can I use my own shipping account or freight forwarder?
Yes. Give us the carrier and account number, or the forwarder's address, when you order and we ship on your account.
Do you ship to Canada and other countries?
International shipping, including Canada, can be arranged. Ask for a quote with the destination postal code; duties and taxes depend on the destination.
When can I reach you?
Our team works continental US hours, 6am to 5pm Pacific time. After you order, your account manager handles all communication by email.
Still have a question? Contact us or call 800-927-2630.